Taxfree Call Account doesn't seem to exist...??

I opened a Taxfree Call Account (the one being advertised ALL THE TIME on radio), in February 2018. I transferred money into the account, and also out of the account. Though everything going swimmingly, until I needed a statement. The function to email the statement from internet banking (on my phone) gives an error and the download from internet banking "fails to download". I cannot even access the account if I log on to Internet Banking on my PC. I went to a branch, where the staff member was unable to find the account - it was not linked to my profile, and when she looked it up using the account number, it could not find such an account. She logged a call for me - Ref ********** 738. 2 days later, I received an email from Nonjabulo Hlongwana, noting that my statements are available for collection from my nearest branch. I rep****, that as this is a technical issue from Standard Bank, that I would like the statements emailed to me. No response. In addition, the account number she quoted in her email to me is not my account, but my mother's account........ !!!!! I thought that perhaps the issue was sorted on internet banking, so tried again - still no luck. Interestingly, I can also now only transfer money into the account in increments of R10k at a time. I would like: The statement emailed to me The technical issue on phone / PC sorted out (which I suspect will come right when the account "exists") Thanks!