Tardy Service

I left this bank 10 years ago due to service dissatisfaction. I only have my credit card there which means I have to go there once every 4/5 years to get new card. I set aside 30 minutes at the bank in my schedule this morning to pick up the new card. Fair enough time I think. Despite there being only one person ahead of me in the queue, after 25 minutes I complained to the receptionist. She then tried to issue the card, but said the system was very slow. Took me to some other person who issued my card. Walked out the bank after 45 minutes and arrived 15min late for my doctor appointment. Hey - still same old inefficient Standard Bank.