MJ
Molemo J

1 reviews | Active since Dec 2021

10 Dec 2021, 14:59

Tap & go it's a ****

I have phoned standard bank card division previously to request them to cancel tap&go option on my card, I was informed that I have to get a new card as they have no option to deactivate it however a new card will be issued without that option. I ordered them, I believe I doesn't come for free I paid for the new card. I'm under impression that am safe even if I can loss my purse my money will be safe unfortunately yesterday was making a purchase and accidentally my card touched the card machine while try to insert my card then the transection went through. I did not put in my pin and did not even receive a sms for that transaction.

Is standard bank protecting our money or increase our chances for ********** activities?

I went through the app trying to deactivate it however it says even if I switch off the card, tap& go option will still go through. This is not safe and don't want to bank where I don't feel safe or protected.

I have once reported that I was ****med with their account number however I was never assisted until this day, What is the vision and mission of this bank for it's clients?

Tap& go should be optional otherwise why do we have pin numbers and always get messages not to give it to anyone if it was not important?

I need that option removed and deactivated on my account please.

0
Replies (1)
Standard Bank
Standard Bank's reply11 Dec 2021, 08:58
Official
Dear Molemo J

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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