MV
Mike V

1 reviews | Active since Oct 2009

19 Apr 2018, 13:47

Tap and Gone, unless

Yesterday I went to two of your branches and both informed me that many of your clients have complained about your mandatory Tap and Go facility and so what I would like to know is, are you listening? Will you be introducing the option to disable this facility in the near future, and if so, when?

I've been a Standard Bank client for around 38 years and I would be very sorry to have to say "goodbye".

Looking forward to your response.

0
Replies (1)
Standard Bank
Standard Bank's reply20 Apr 2018, 06:55
Official

We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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