Talking to the WALL!!

I am trying to get Standard Bank ***** to contact me. I have copied an email I have sent to the Ombudsman - that tells the whole storyGood Morning. Copy of email to Ombudsman "Days turn to weeks, weeks turn to months, and still NOTHING. I am no wiser now than I was on the 2nd of Sept, when I first contacted you. What are my options? What is the problem with sending me an email and getting some progress on my two cases of ***** amounting to R1.3 m (rolled up) How much do I have to lose before someone(other than you) at Standard Bank ***** does something about it? As the Ombudsman, do these people even listen to you? Do I really have to go to court to get someone to write an email and to be seen to be doing something about my cases of *****? Regards, Doug