Taking to long to approve a Student Loan

I have signed surety for My brothers student loan. This is an extension of an existing student loan. Over the last month I have been given the run around and having to answer the same (stupid) questions over and over again with no results. It has been in application for almost a month, which I believe is an unacceptable level of service. I have never received such bad service in all my years of been a loyal customer to Standard Bank. I asked over a week ago for someone to call me and still have not received a call.<br> <br> If there are such issues in understanding the paper work, a manager should get on the phone to get a clear understanding, if the person processing the loan is unable to understand the basic paperwork - the back and forth emails are going absolutely no where. The Ref. Number is: 361340e7u4