CP
Charnay P
1 reviews | Active since Sept 2015
16 Mar 2016, 08:32
Taking time to respond to clients enquiries
Once again i'm receiving the WORST service regarding Standard Bank Loan Department. I made an enquiry on the 05-03-2016 regarding my Personal Loan. According to the Contract that i received my last payment date will be on the 27-05-2016 BUT when i phoned the Loan department 2 weeks ago a lady told me that my last payment date will only be 21-10-2016. Now tell me why does the dates differ?The lady didn't really bother to help me in regards to why the dates does not correspond. I've been paying every month but now i get this ****. You guys do not come back to me and i think that is totally unacceptable!! I need someone to respond to my enquiry ASAP!!!!
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Standard Bank's replyOfficial
17 Mar 2016, 08:21Hello Charnayki3,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply17 Mar 2016, 08:21
Official
Hello Charnayki3,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***