Taking state pensioners money

After requesting at Clearwater Branch to close account, they did not process it. resulting in costs being billed against my parents who are state pensioners. They went to Vanderbijlpark Branch, requesting again please close accounts. Paid over R700 because of accounts not being closed as requested at Clearwater branch. Promised by Vanderbijlpark branch that account is closed. Guess what still not closed account against their name again over R400. They dont use it therefore they asked to close the account. I am highly upset because your lack of not doing your work as simple as a request to close an account is taking money out of their budget to buy food to live every month. In my opinion this is *****ing. Please resolve this issue and I expect Standard Bank to pay back the first amount of over R700 as it was negligence on there side after we requested Clearwater to close the account. Really disgusted!!!!!