TAKING MONEY OFF OUR ACCOUNT WITHOUT OUR CONSENT

<p>Every last cent was taken from our account for our homeloan without our consent. </p> <p>When we went to the branch to query this and to get it reversed I was referred to speak to a Tshepo, ( I have his A number). He reckoned that we are not allowed to make a payment arrangement on our account? WHY IS THERE SUCH AN OPTION???</p> <p>After having a burst pipe and geyser this month we were in a bit of a perdicament but no one called to say the debit order bounced or offerred to assist in an arrangement. Who does he think he is telling us that we cannot pay other accounts with our homeloan money??? That was certainly not the case. </p> <p>I EXPECT A CALL FROM A MANAGER TO GET THIS SORTED OUT AND TO PUT THIS TSHEPO IN HIS PLACE BECAUSE THAT IS NO WAY TO SPEAK TO A CLIENT. </p> <p>I am NOT happy - and to be honest, I have not had any good experiences with STD Bank homeloans EVER. </p> <p> </p>