LN
Lebo N
1 reviews | Active since Aug 2014
20 Nov 2015, 03:54
Taking Forever To Resolve Query
My home loan account was frozen without any communication (no letter, email or sms) for RICA paperwork I submitted over a month ago. They only picked up that it was on their system all along when I enquired why can't I access my account. Now it has been 3 days and the query is still not resolved. What could possibly take so long to process paperwork you've had for months.
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Standard Bank's replyOfficial
20 Nov 2015, 13:35Hello NkunaL,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply20 Nov 2015, 13:35
Official
Hello NkunaL,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***