jR
jaysen R

1 reviews | Active since Nov 2013

04 Jul 2016, 09:51

taking fees as they please

<p>i signed up for a standard bank cheque account and was told the total fee would only be R100 a month. after a month of using the account there has been +- R1000 taken out of my account as fees. when i called the called center all i get told is my account is in access and when am i going to pay more. however the women who i spoke to that could not even understand proper english cannot even understand that the account is now in a minus thanks to them taking money out whenever they feel like. this is not on. banks now days are just taking more as they feel and there is nothing you can do about it but keep feeding them and standard bank was the last bank i expected this from after being with them so long and now having moved to a cheque account and now experience this.</p>

0
Replies (3)
Standard Bank
Standard Bank's reply04 Jul 2016, 12:28
Official

Good day Jaysen

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank
Standard Bank's reply04 Jul 2016, 14:24
Official

Good day Jaysen

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank
Standard Bank's reply13 Jul 2016, 08:35
Official

Dear Jaysen

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***