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JB
Johan B

1 reviews | Active since Jul 2016

31 Jul 2019, 17:28

Taking Debit orders fast, but battling to get reversal

On 2 of June 2019 I approached Standard Bank, to voluntary return my vehicle as my financial situation had severely changed. After going back and forth for weeks, LGR contacted me, and was very helpful. THANK YOU LGR FOR YOUR KIND SERVICE AND PROFESSIONAL HELP

The vehicle was handed back on 09/07/19. Today Standard Bank VAF deducted a full premium from bank account, although I am not in possession of the asset currently since 09/07/19. Neither did we come to an agreement of payment as I am still sure the vehicle is at auction.

I went to Standard Bank Mall at Carnival, to do a reversal. That was hell, as they cant do it. After trying to get hold of someone to assist me over the phone, getting transferred from one person to another, or being told, I must phone another person, to getting cut off or the phone just stops ringing and makes scratching noises, numerous times, and about a 2 hour struggle over the phone. And NO, I wasn't using a cellphone that could lose signal, as I contacted them from within the branch. The Branch Manger eventually said he will sort it. Thank You very much Dino

I lodged a previous complaint about Standard Bank when I first contacted them in regards to returning my vehicle. And Still to date, no has made contact with me. Then this.....

FINANCIAL CRISIS = NOT STANDARD BANK WORTHY NOR RESPECT

0
Replies (8)
Standard Bank
Standard Bank's reply01 Aug 2019, 07:02
Official
 
Hello  Johan,  
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Sheriline Martin 
Complaint Resolution Centre
 *** 
*** (fax)
 *** 
JB
Johan B's update01 Aug 2019, 14:39
Reviewer Update
Almost "End of Day" and not even one single person from Standard Bank attempted to contact me in this regard ?

I hope this matter gets addressed, as you took the funds I require to support my family. throughout the month ( Hence me VOLUNTARILY returning the vehicle). If I can't support my family for one single day, or if I can't feed my family whom is relying on me, I will hold Standard Bank personally responsible.
JB
Johan B's update02 Aug 2019, 16:26
Reviewer Update
End of Day # 2...

Still awaiting ANY contact from Standard Bank. Again, No one from Standard Bank attempted to make contact with me, ever since this complaint was lodged. This is unprofessional, but seems reality.... Apart from Dino Robertson, Manager from Standard Bank Mall @ Carnival, .... Thank you for trying to assist. I really do appreciate your help.

Standard Bank has proven to me:

FINANCIAL CRISIS = NOT STANDARD BANK WORTHY NOR RESPECT
JB
Johan B's update05 Aug 2019, 10:37
Reviewer Update
Dear Standard Bank.....

Please take note, that I will be expecting a Grocery Delivery from you early next week. Seeing that no one is willing to contact me, I take it my family has become your responsibility. So I will be awaiting Groceries for an entire month, being a family of 5. I will also be expecting, that you will be paying my kids school fees as I cant do any of that, seeing that you took the money required for me to do this. As well as the day to day living expences.....
JB
Johan B's update05 Aug 2019, 17:11
Reviewer Update
Today 5 August 2019, marks end of Work Day 3... Yet, No contact from anyone within Standard Bank... I will keep posting till I get an answer. And I'm still awaiting my kids school fees to be paid, as well as Groceries and chronic medication delivery

Proof that, FINANCIAL CRISIS = NOT STANDARD BANK WORTHY NOR RESPECT
JB
Johan B's update06 Aug 2019, 22:45
Reviewer Update
Today marks Day four, with NO contact from Standard Bank at all. Just goes to show what they feel for the "average person"

Except for Manager from Mall at Carnival, that said they informed him him, "they are still looking into the request for a reversal of funds"

Standard Bank has lost my respect. Thank You for showing your true moto:

Proof that, FINANCIAL CRISIS = NOT STANDARD BANK WORTHY NOR RESPECT
JB
Johan B's update08 Aug 2019, 15:46
Reviewer Update
Day 5 and NO CONTACT..... Pathetic !!!!!!!!!!!! Struggle 2 months, put complaints and still NOTHING.

Standard Bank, I am still awaiting when YOU WILL deliver the Groceries AND chronic medication for my family. I cant provide it for them, since you took MY money. And since you REFUSE to pay it back, my FAMILY HAS BECOME YOU RESPONSIBILITY...... I assume you are arranging this ?

Thank You for showing your true moto:

FINANCIAL CRISIS = NOT STANDARD BANK WORTHY NOR RESPECT
JB
Johan B's update11 Aug 2019, 20:12
Reviewer Update
Up to date, since the second of June no contact whatsoever from Standard them selves ever since my first attempt to contact them for help. Then they still take debit orders, leaving a family without finances for the month. My family is still awaiting groceries and chronic medication delivery from you, since you took responsibility of my family by leaving me without finances to support them!!!! Even though the CUSTOMER attempted to make first contact. Standard Bank doesn't care about anyone else than themselves, and milking you in any way possible way financially. I will not recommend Standard Bank to ANYONE, and I will share my experience with EVERYONE, why not to make use of this "so called bank"

Standard Bank = Financial DIFFICULTIES, NOT CUSTOMER WORTHY NOR RESPECT