taking debit order after settling account and cant refund it

<p>after paying a loan for 5 years we finaly decided to settle the loan on Monday 25 July 2016.</p> <p>My wife went to Standard bank in Highveld Mall Witbank Where we often have problems.</p> <p> </p> <p>She asked the consultant for a settlement letter and she paid the full amount.</p> <p> </p> <p>She spesifically asked a very obvious question that the installment wont go off end of the month and the consultant said no it is included in the amount.</p> <p> </p> <p>The consultant even phoned the next day and said that the account is closed nothing will go off.</p> <p> </p> <p>When we woke up Thursday morning 28/07/2016 we got the sms that the installment went off.</p> <p>to be honest I knew that the installment will go off because that is exactly the kind of service to expect from Standard Bank. I wasnt surprised at all.</p> <p>What my complaint is all about is that it is now 01/08/2016 four days later and we still dont even have any clarity on this matter after being to the branch twice.</p> <p>it is very quick to take our money but when it must be reversed not even one standard bank empoyee can give us a reason why it cant be reversed or how long this will take to be resolved. It is a waste of time and if we dont follow up on this Standard Bank will be very happy to just keep that money.</p> <p> is there anyone that can explain to us why they took our money and cant give it back? anyone?</p>