IF
Itumeleng F

1 reviews | Active since Sept 2016

19 Sept 2016, 08:23

Taking advantage of people

<p>Attorneys keep on contacting me about the cheque account that I owe to you guys, this is so unfair and ********* of you guys to request such from me. I cannot recall the dates very well but I once called standard bankto block my card because I had lost it, of course I was assisted with the blocking of the account, then in several days I went back to the bank to ask for assistance to get a new card, the bank could not assist me, they had told me that the account is closed and that I cannot longer use the account due to the fact that I am under debt counselling. the consultant at the bank even called the customer care for assistance but still she did got the same reply. At that time I knew that the account had negative balance of 200 something, I paid some of the amount around Nov 2015 and now I am supprised getting calls that I owe 1200 something. Please stop playing with us and be fair, had I have been given my card I would have monitored and used the account, if it was not for the fact that I was told the account is closed I would have still used it. Now I keep on getting threats from your attorneys and to make matters worse Starndard bank has never contacted me to alert me of the changes in my account.</p>

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Replies (2)
Standard Bank
Standard Bank's reply19 Sept 2016, 13:46
Official

Good day Finger Itumeleng Repomonitor

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply20 Sept 2016, 10:15
Official

Dear Mr Finger

We refer to the e-mail correspondence and confirm that the matter has been addressed.

Thanks

Complaints Resolution Centre

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