Takes 5 to 7 days to come back with a fault of standard bank app!!!!!!!!!!!

<p> My Standard Bank App has for the past few months been giving me problems. Often it won't login. Somebody loaded ucount rewards on my app, but it has never worked. You click on it, a loading circle appears and that’s all. It has been reported before and I was told to uninstall and reload the app. This made no difference. I phoned that division of standard bank to be told this problem would be sent through to the technical division and TAKES 5 TO 10 DAYS for IT to come back to me. This is ridiculous. I would like somebody from standard bank to respond with plausible excuse.</p>