takes 23 minutes to understand my query

Called Thube Lihle Buhle 14:36 at the Internet banking division and advised him that I was having issues logging on to Internet banking. After 23 minutes of going back and forth with him between his so called system issues, he then decided to conduct a security check 29 minutes into the call. <br> <br> I mean I explained that I was having issues with logging in. He asked what I was trying to do, I explained step by step my logging in process and I wanted to eventually increase my overdraft ONCE I ACTUALLY LOGGED ON!!<br> <br> 48 minutes later and issue resolved. <br> <br> WOW. What great service and listening skills from Thube at Standard Bank.