taken from pilar to post

hi<br> <br> they debited me twice and after realizing I called them last week Monday ...I held for over 20 minutes whilst I was told that they were still investigating<br> I was later told that the money will be refunded back to me in 2 days<br> <br> I called them on the third day and then spoke to a different consultant who also made me wait for almost an hour & he later asked me to write a letter & request my money . I refused since it was the second call I was making & I was led to about getting my money in two days<br> he made me hold again as he was escalating the call to the manager. He then came back to me saying I would get the money same day or the following day<br> <br> Im still waiting<br> <br> I just called them again today and after holding for a long period as always I was told that they don't know when I will get the money :-( -<br>