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nkele N

1 reviews | Active since May 2016

13 Jan 2021, 12:50

Take your consultants for retraining their rude as hell

I came to receive money on money gram currently sitting in the branch rude consultants. I was told that if I don't have an account it'd gona be a long process to create a profile for me and this was said by the manager and funy part is thes no one in the que the tellers want to sit and chat N do nothing I was given a monygram form to fill wich I did and they kept finding mistakes the manager sat me down saying she will help with the form and went about her nomarl duties as I sat there and looked stupid. Rustenburg gives the worst service they have rude consultants especially if your black they think every one is ileterate I worked at four ways branch under nikki pieterson I understand what it is like. You need to send your consultants for training in customer service this bank relies on us to bring in business I'd rather dig a whole than bank with standard bank. U can never have a whole branch of black people no other races that's creating war because they look down on other blacks. Its disgusting to see that after the horrible service the confidence they use to call the manager am sure she's used to chasing people out. In this covid time and your chasing the little business. I am highly disappointed in the blue team shem

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Replies (1)
Standard Bank
Standard Bank's reply13 Jan 2021, 17:26
Official
Dear Jen

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into. We apologize for the inconvenience and undue frustration, this has caused.  
 We greatly appreciate your continued support  
 Kind regards 
 Complaint Resolution Centre
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