eM
eugene M

1 reviews | Active since Jun 2016

09 Jul 2018, 22:42

TAKE MY MONEY!

After recieving an SMS from Standard Bank signalling a pending penality for insufficient funds on my account, I called the Callcenter, and queried the "unfair"practise, since THEIR ATM was offline. Long story short; I rushed off to our local ATM at 18H00 to deposit my Rands.Yes, you guessed it! The CASH DEPOSIT SERVICE was "resting". SERVICE, SERVICE SERVICE, also for Calitzdorp please.

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Replies (2)
Standard Bank
Standard Bank's reply10 Jul 2018, 03:25
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply16 Jul 2018, 15:33
Official


Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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