Tacky service at branch level

I went into Standardbank Rosebank Branch early in January 2023. I saw a lady called Faith and she was very helpful. She opened up a new bank account on my behalf, but was unable to link the account to my bank card so I would be able to do internet banking. She said that previously she would have been able to do this but due to a change in your systems she no longer can. She contacted your IT department while I was sitting with her and they were also not able to link my new account and they promised her that this would be done within the next 3 days and that if the new account was not linked I would just need to go to the front desk and tell them why I was there and she would see me immediately and I would not hav to wait in those awful queues. Needless to say despite the promise that my new account would be linked within 3 days this dis not happen and has still not happened. I went into the bank at 11:10 on Wednesday only to be told that Faith no longer works at the bank and I would have to wait in the queue. The only thing I can say about was that it was very tacky. The bank was carrying out its day to day business at a snails pace. In the 45 minutes that I was there the queue had not moved at all and the amount of customers at the bank was begining to build up. As I hade another appointment at 12:00 and iit was 11:55 I had to lkave without having resolved anything.. I requested that the bank manager should call me about this tacky service. I received a call from Kelvin Phaswana who was completely out of his depth. Standard Bank should really train people before unleashing them on the unsuspecting public. He agreed that a call had been logged with the IT department but was more intent on following this up with Faith sho now is working at another branch. He said that he was unablke to get hold of Faith as Standard Bank are unable to contact other branches during load shedding. He said I would need to come back to the bank and sit in the verry slow moving queue to sort this out as he was unable to do this telephonically. I said I will be not be returning to the bank and sitting in any queue. He said he would follow up with Faith and get back to me. It is now 9:28 on Friday morning and I have not heard from him. I have since checked with all the other 5 big banks and they all have told me that they would be able to link accounts to a card at branch level. Please can you assist with in getting the account linked as I am a pensioner and will not be able to return to the bank for a third time and foir mwhat should be a very simple task. Kelvin Phaswana does have the reference number of the called logged with your IT departmant but must have thought that the better otion would be to rather contact Faith. My phone number is *** and my name is Ian Nankin