AA
Ashley A
1 reviews | Active since Mar 2013
29 Aug 2025, 11:44
Systems are failing at Standard Bank
Systems are failing Standard Bank. Just in this week alone the following has transpired since an upgrade of my account which feels like a downgrade right now.
- News Cards Not Ready or Delivered because of the system. - Debit Order going off from Standard Bank when it was not suppose to. - Inconvenience still not rectified after a 30 minute call this morning. - Other charges caused by inconvenience to be investigated when it should be reversed *** - Account still in a negative balance causing more charges and fees which I am guessing will not be reversed as well based off my call and would require another investigation because of system issues.
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Standard Bank's replyOfficial
29 Aug 2025, 11:45Good day Ashley,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Aug 2025, 11:45
Official
Good day Ashley,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***