SYSTEM PROBLEMS HAVE BECOME MY PROBLEM

a debit order from my cheque account to my pure save account of 500.00 goes of my account, but is not reflecting on my pure save account, now it is suddenly my problem to go through to your branch to clear this amount,why is it my problem that Standard bank has system issue ,I want this amount cleared today or I will be moving my funds to FNB Immediately. Reference for call made *** THULISILE MAVUSO