1 reviews | Active since Dec 2016

05 Jan 2017, 09:36

System not working properly

<p>Deposited money from one standard bank account into another standard bank account at 19:23 received a sms that the money is reflecting into account. Logged into bank and checked and yes it reflected. Debit Orders went through and everything okay until the next day standard bank sent back all the debit orders and a fee for unpaid items R115.00 each. This is totally unacceptable and taking money which does not belong to them. Phoning standard bank does not solve anything because the call centre just blames the system. Actually funny as the system that they are using is one that I am implementing. :)</p>

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Replies (3)
Standard Bank
Standard Bank's reply06 Jan 2017, 11:45
Official

Good day Wilma Alberts

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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's update10 Jan 2017, 06:21
Reviewer Update

No Email received as yet to respond to

Standard Bank
Standard Bank's reply11 Jan 2017, 11:00
Official

Good day Wilma Alberts

Thank you for your response.

Please note that we have sent the email to the email address you provided us with on your Hello Peter profile.

We require your ID and account number in order to assist further.

Should you not have access to the email address you provided, you are welcome to either email the details to our email address on my signature or send us a Private message on Hello Peter.

We await your response.

Best regards

Complaint Resolution Centre

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