TVdM
Thalita Van der Merwe
1 reviews | Active since Dec 2020
29 Jun 2021, 10:51
System not picking up my payment
My debit order for my car went off on the 26th of June. Yesterday I got a call to say that my account is overdue and that I need to rectify it asap. This morning I called twice to find out what is going on. Both ladies were very friendly and helpful they explained what had happened however I am still getting messages and phone calls to say my account is overdue. My account is paid and is up to date. Please fix your systems.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
30 Jun 2021, 01:39Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Standard Bank's reply30 Jun 2021, 01:39
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
TVdM
Thalita Van der Merwe's updateReviewer Update
30 Jun 2021, 13:14Good day Standard bank. Thank you for your response. However this does NOT solve my problem. Giving me a standard response that you are giving everyone is not helpful.
Please can you get someone to call me back. I am sick and tired of calling you and receiving SMS's to say that my account is overdue. My account is NOT overdue - the debit order went down on time and the money has been debited from my FNB account.
Please can you get someone to call me back. I am sick and tired of calling you and receiving SMS's to say that my account is overdue. My account is NOT overdue - the debit order went down on time and the money has been debited from my FNB account.
TVdM
Thalita Van der Merwe's update30 Jun 2021, 13:14
Reviewer Update
Good day Standard bank. Thank you for your response. However this does NOT solve my problem. Giving me a standard response that you are giving everyone is not helpful.
Please can you get someone to call me back. I am sick and tired of calling you and receiving SMS's to say that my account is overdue. My account is NOT overdue - the debit order went down on time and the money has been debited from my FNB account.
Please can you get someone to call me back. I am sick and tired of calling you and receiving SMS's to say that my account is overdue. My account is NOT overdue - the debit order went down on time and the money has been debited from my FNB account.
TVdM
Thalita Van der Merwe's updateReviewer Update
30 Jun 2021, 14:05Good day Standard bank. Please note that a confirmation on email was just received that my account is up to date. I will appreciate it if I don't receive anymore phone calls or SMS's in this regard.
TVdM
Thalita Van der Merwe's update30 Jun 2021, 14:05
Reviewer Update
Good day Standard bank. Please note that a confirmation on email was just received that my account is up to date. I will appreciate it if I don't receive anymore phone calls or SMS's in this regard.