System issue with iStorecard applications

<p>All I wanted was an iStore card. Sign up online. It sounded so easy. Then I saw that this card was being offered in partnership with Standard Bank, and immediately knew not only that something would go horribly wrong with the application, but also that this would be the only stage of the process where I Standard Bank would not disappoint me.</p> <p>And Standard Bank did not disappoint my expectation to be disappointed. After filling in my details I was told by email and SMS that I did not qualify due to Error D027. Clicking on the link that was supposed to tell me what this was lead to a broken link. After that I ran an internet search and found out I was declined because I already have an iStore Card. I don't, of course. But it looks like having a BlueBean card (which I do have) is considered to be the same thing (it's not).</p> <p>So I called the Standard Bank call center, and racked up hour 20,000 of being on hold listening to the atrocious 'holding' jingle waiting for someone to speak to me. The consultant was then unable to shed any light on the situation (after putting me on hold for a long time, again), beyond the fact that I'd been declined because I have a BlueBean card. She agreed that it was silly that I was told I had an iStore card when I have a BlueBean card but had no idea how to fix the situation, or who I should speak to. <br /><br />Eventually she just put me through to an automated answering service for people who have received late payment notifications.<br /><br /></p> <p>All I want to do is speak to someone at Standard Bank who can assist me in completing this application and getting an iStore card. My credit is fine. Please help. Please.</p>