System glitch with increase of EAP limit

A secure message was sent Sunday requesting internet payment limit to be increased for 31 August. Someone called Monday morning and confirmed this was being attended to. I checked an hour later and it was not increased. A second secure message was sent. No call response but sms reply: EAP limit changed to ... for 2292 on 31-08-2015 at 16:30. When I login to internet banking limit is still not increased. This is resulting in my tax payment not being made on time and possibly having to face resultant penalties.