system for voucher offline for 2 days

I was sent money on standard bank voucher money transfer that deals with cardless services. Could not retrieve the money for two whole days as their system was apparently offline. this system was offline for 2 dayssterday i spent an hour going from branch to branch trying to withdraw the money and nw what the problem was until i got to commissioner and they told me that the service is offline. You can imagine the inconvenience i experienced as i was counting on that money for transport. Was left stranded not knowing how i was going to get home. Was not tried to be assisted in any way. Why doesn't standard bank let their clients know when their service is not working so that people dont use it and find alternate ways to send money. you can imagine the devastation this can cause in instances of extreme urgency. I think this voucher service s very poor and cannot compete with likes of E-wallet of Fnb and cash send from Absa, they should consider s****ping it if they can not keep up and match with these giants. They simply lack to understand the concept of convenience and urgency! will definitely discourage everyone i know from using them