NM
Nomathamsanqa M
1 reviews | Active since Jun 2019
06 Feb 2025, 11:47
System Failure/Nonresponsive to Clients
The bank is failing to communicate vehicle finance settlement value. I am taken to a verification process after I have responding to sms.
Further two questions were asked and factually I responded. I was told I d was not successful 😕 with authentication. Yes of purchase (I had my contract on email opened and debit order date (I had my bank app opened). Gave accurate information so I don't know what nonsense is this.
I am informed to go to the bank or wait 24 hrs. Why should I be I convinced???
I need settlement amount as of 06/02/2025. I have no time or energy to waste on your inefficiency.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Feb 2025, 11:52Good day Nomathamsanqa,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply06 Feb 2025, 11:52
Official
Good day Nomathamsanqa,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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NM
Nomathamsanqa M's updateReviewer Update
07 Feb 2025, 12:19Thank you Harriet for taking time to provide me with continuous pdates. I would like to thank you your dedication and excellent customer service.
Happy customer. Thank you
Happy customer. Thank you
NM
Nomathamsanqa M's update07 Feb 2025, 12:19
Reviewer Update
Thank you Harriet for taking time to provide me with continuous pdates. I would like to thank you your dedication and excellent customer service.
Happy customer. Thank you
Happy customer. Thank you
Standard Bank's replyOfficial
07 Feb 2025, 13:50Dear Nomathamsanqa,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Standard Bank's reply07 Feb 2025, 13:50
Official
Dear Nomathamsanqa,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***