System Failure

Tried to do an international transfer like I've done before with Standard Bank's internet banking app. For some reason, the system had knocked the Province details off of the FICA page, not allowing me to proceed and transfer money.

I call the suggested number to deal with the problem, just to be told that this has to be done at a branch. I have been to the branch before to deal with this issue.

I refuse to go into a branch for something that Standard Bank's system has messed up. You're a bank with all my FICA documents already.

Please sort this out or I'll have to switch banks as I have not been receiving much value from you despite being a customer since a kid.