1 reviews | Active since Mar 2014
System error that put me on ITC!!
<p>Around 2 weeks ago I received a letter of demand for money that was supposably due to Standardbank since closure of an old accountant of mine 3yrs ago? More concerning was the fact that it was listed on ITC! After many many long calls and countless messages, I eventually received a letter from a Meegan Roux from credit rehabilitation department that apologized for an error on Standard Banks part and confirmed that they had removed my data from ITC. To my dismay I started receiving demand SMS's once again this week from their attorneys!!! AGAiN after many calls and loss of valuable work time, I was informed that the self same information was STILL on the attorneys system?? I have since made numerous calls again (all of which should be on record) to SBank, left messages for Meegan Roux to call me but NOTHING, this in addition to 2 mails that I have since sent directly to her email. As a last result and in desperation, i decided to leave a message with her Manager Farzana Barlow. Whilst I held on the call and according to the consultant who had walked over to Farzana's office, Megan had been present when she relayed the info But was then instructed to advise me that neither of them could take call but would call me back by 12pm... I AM STILL WAITING??! I am appalled by the manner in which they have handled this issue with no regard to how it will affect my credibility now and in the future!!. The fact that not even Management is willing to afford me the curtesy in picking up the phone and returning my calls... I will never recommend this bank again. </p>
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
