System changes

<p>I am unable to access my internet banking because STANDARD BANK SA decided to do an upI grade.</p> <p>My OTP is no longer being emailed, so I cannot manage my account. After speaking to Mr Anemile on the 13/01/2017 @12h34, I was annoyed/upset and angry. I was told I must go back into a branch to activate my account using a new email address. My point is why must I, being a client be effected with the changes within the bank, this new email upgrade is not user friendly so I opted to stay with the old version, my choice. Mr Anemile listened to my complaints, unable to assist. I must stand in a 2 hour queue to resolve my banking that was working just fine, I must cough up additional transport fares to get to and from the bank because STANDARD BANK decided to change their system. I work a 5 day, 8 hour shift job starting my day at 4h30 getting home at 17h30 and then I must make arrangements to get to the bank on a Saturday. Normally one STAND at enquiries or wait for a consultant who can assist to basically make a change in my profile, that can or should be able to be done ONLINE by myself if the system works. </p> <p>Technology is upgrading everyday and aside from FAIS requirement we must or should be able to work on the banking system online, not everyone is **********, there are security measures being placed, rather than me having to spend money and my time to visit the bank, which really is rather impersonal and an inconvenience.</p> <p>This unfortunate incident will affect many Standard Bank clients and their frustrations can be heard my me.</p> <p> </p>