Swollen card and lost money!

My mother (Doris Tshoma) was hysterical when she realised that the ATM had swollen her card and even worse, all the money she had left had disappeared and no one could tell her how or why this had happened. And worse-They refused to reimburse her. It was so bad she cried right inside the bank.<br> <br> I fail to understand why this took place and why the bank refused to pay her the money she lost in their atm! It doesnt make sense. <br> <br> Please explain this to me.<br> <br> Its only right that she gets her money back. If she doesnt have her money then who does.<br> <br> I'm very disappointed<br> <br> Please contact her for more details on this if neccessary<br> <br>