IS
Inaayat S

1 reviews | Active since Oct 2018

21 Feb 2019, 21:47

Switching to Standard Bank a nightmare!!

Credit Card application a nightmare Good day!

I'm a client of another banking institution, but was drawn towards Standard Bank,

I wished to switch over my salary and open a credit card with Standard Bank. I'd app**** for the Titanium Card and was approved with a substantial credit limit.

But the Credit Card team couldn't "confirm employment" as the business isn't listed in the telephone directory.

I work for a small family-run business, that mainly deals with a set group of clientèle and most of the work is mobile, and not behind a shop counter. Therefore there's no need for a landline.

So how does one get approved for a credit card in this instance.

All the other credit providers, that I have accounts with, happily approved my application without looking in the telephone directory.

Thoroughly upset with Standard Bank.

Hoping for a solution

0
Replies (3)
Standard Bank
Standard Bank's reply22 Feb 2019, 04:25
Official
 
Thank you for posting your comments. 
 
Your matter was escalated accordingly.  We will revert to you as soon as possible. 
 
Kind regards 
 
Clint Chetty 
Complaint Resolution Centre
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 *** (fax)
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IS
Inaayat S's update22 Feb 2019, 21:27
Reviewer Update
Could you please send me a reference number for this complaint. Thank you
IS
Inaayat S's update28 Feb 2019, 13:43
Reviewer Update
Still no resolution, no contact from Standard Bank. 7 days passed.