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susan.vanderwalt susan.vanderwalt

1 reviews | Active since Dec 2016

05 Dec 2016, 08:19

Switching the home loan bank account number!!!

<p>We app**** on 16 September 2016 to change the debit order on our current home loan at standart bank to my bank account as it is a combined application...but with no success...and I have in the meantime got myself a checque account...and still standard bank can not even change a bank account number!!</p> <p> </p> <p>16 September 2016</p> <p> </p> <p>I Mr. J.M van der Walt, would like to change the debit order on our current Home Loan at Standard Bank to Mrs. S van der Walt, as this was a combined application approval.</p> <p> </p> <p>how is it possible that it is taking 3 Months already??? this is the refrense number we received from the Bank...</p> <p>JM and S van der Walt Debit order Change [SR Ref No : ********** 2]</p> <p> </p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply05 Dec 2016, 14:27
Official

Good day Susan Van Der Walt

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply06 Dec 2016, 13:45
Official

Good day Susan Van Der Walt

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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