NM
Nathi M

1 reviews | Active since Jul 2016

17 Apr 2017, 08:56

Switching my salary from Standard Bank to Capitec. Have had enough of its incompetence

<p>My wife sent me money, an amount of 4450.00rands, from a Standard Bank account into my standard bank account on the 16th of April 2017 at 07:14am. The transfer was done via the Standard Bank app. The amount did not reflect at all. We checked the account numbers and everything was correct. In fact she has transferred money to me before via the standard bank app and it has always reflected. By the 17th of April 2017, at 08:49am as I am writing, the money has still not reflected, and that's more than 24hours. What kind of bank is this. This has never happened to me when i was banking with Capitec Bank. Both of us have Capitec accounts which are still active. No matter what amounts we transferred between each other, the moneys always reflected at thr same time. After all it was the same bank. Not with Standard Bank. This incompetence is unacceptable and will not be tolerated. I will be moving my sallary back to Capitec and close my standard bank account immediately. I needed the money urgently and have been delayed and am at risk of further borrowing given that I needed the money as of yesterday. Now I don't have money but the money is there. What is that? I want to warn others who may try to do transfers from one Standard Bank account to another Standard Bank account to be careful. Your money will be stark and too bad if you are in an emergency. Consider other financial institutions. Standard Bank simply doesn't get it right. </p>

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Replies (2)
NM
Nathi M's update18 Apr 2017, 05:54
Reviewer Update

I have also agreed with my wife to switch our salaries to Capitec bank and close our standard bank accounts. Money was transferred from this account ********** 86 on the 16th to my cheque account and today it's the 18th and still nothing. 48 hours between Standard Bank accounts!!! Now i must go and borrow money when i have money. Standard Bank is terrible bank which does not care for its clients and I curse the day I made a decision to switch my salary to this bank. I wouldn't be in this mess if I had stayed with Capitec. Now Standard Bank is moving me backwards with unnecessary debts. By end of this month my Standard Bank account will be closed.

Standard Bank
Standard Bank's reply21 Apr 2017, 15:17
Official

Dear Emmanuel Moyana

Thank you once again for your posting.

I refer to my email correspondence and confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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