Switching Debit Order

Went to Standard Bank - Fourways Crossing to open a new account and switch debit orders to the new account. My debits orders have not been switched and as such my car insurance didn't go through. I called the bank and was put on hold a few times while the agent tried to transfer me to a person who can assist me but I didn't get any joy!!! I was then told that I need to go into the bank and speak to the branch manager!