******** by Standard Bank Mobile

A couple of years ago I signed up for Standard Bank Mobile because it make sense and it was cheap and I got value for my money, now I regret ever joining this network.

I have been overcharged and only realised this when the amount on one of my SIM cards jumped with a R230. I contacted them the first time in the mid last year and they corrected it. Then 3 months down the line the same thing happened and I contacted them they corrected it. This got my curiosity going and did a check on my other sim and realised that they have been charging me for data and call rates that I have never signed up for.

If I signed up for it somehow I would understand but I never received the data they are charging me for. I always bought additional airtime should I run out of data.

I then contacted them again to enquire about this, I was harshly disappointed when the lady I spoke to did not seem to understand my issue. I asked for a itemised statement or invoice showing me the transactions etc. she couldn’t help me. I then proceeded to arm myself with the facts by downloading all the invoices and statements for last year and shockingly found out that the overcharging has been happening since WHO knows when because I only checked from Jan 2022 until December 2022.

I then emailed them my findings to query this, I have them 4 days to reply. I then contacted them on the fourth day and the lady advised that she got the email but nothing has been done or checked. She then advise me on my account and telling me about the charges and what I am being billed for but she failed to understand my query, the more I explained she just talked over me and I got a little heated because I am not being heard. I lost it when she told me to send her my bank statement to proof to her that I made payment, how can you ask me for that when I clearly paid the money by debit order and they have received it otherwise they would’ve cut me off a long time ago. Believe me this is what happened last month. Surely the payments must be on the system. Invoice amount vs payment is that not how it works?

I have decided not to engage further and will take the necessary steps with ICASA and the relevant industry authorities to sort this out.

Also want create awareness about this because I can’t be the only only ******** out of thousands of rands by Standard Bank.