SWIFT Transfer - Disgusting Service AGAIN

It is with a sense of total disbelief that I have to once again resort to a Hello Peter review in order to get an ordinary SWIFT payment processed by Standard Bank. On 14 May 2025, I submitted a SWIFT payment for processing. When it had not been processed by 21 May, I queried the payment. The response I received was that there was no email indemnity in place. When I responded that this was incorrect and that there is indeed an indemnity in place, pointing out that this is not the first time I had submitted SWIFT transfers in this manner, and all previous payments were (eventually) processed by them. The answer I received is that I need to sort this out with my relationship manager. What? I need to sort this out? Unbelievable! Standard Bank have sunk to a new low in my eyes. Multiple emails have now gone back and forth, but still my payment has not been processed.