SWIFT Transfer - Disgusting Service

The pathetic service I have been receiving from Standard Bank since they changed their forex structure has been beyond shocking, disgusting and the worst I have ever experienced. I submitted a swift application for a third time on 3 March 2025. Twice before it had not been processed, first because they changed their form & didn't notify me, then when I used the new form & signed it exactly as per the instructions for electronic signatures it was rejected wanting ink signatures. Since my 3rd submission with ink signatures on 3 March, nothing has been done with my transfer. Finally, after following up repeatedly, I was informed via email by the forex center that there were insufficient funds in the account to process. This was incorrect, there were plenty of funds. I responded with proof of funds & got a response that exchange control approval was not in place & giving me a number to contact at the exchange control department, who confirmed that the approval was in place & that again the processing centre was incorrect. Both the excon department & I then emailed the processing centre with the proof of approval, but my transaction had been canceled by the unhelpful person at the processing center who could have just picked up the phone & checked. I am livid! Two weeks & now I must start the process all over again. Nobody answers emails, you can't call. Standard Bank, you have frustrated & disappointed me every step of the way.