Swellendam Standard Bank Manager Deliberatley Unhelpful

On Monday the 14 June I went into Swellendam Standard Bank with a letter from my partner (with her full name and ID and my full name and ID and signed by her with her cell number) to collect some old statements for her that needed to be paid for and collected. The Swellendam Standard Bank manager phoned his boss to confirm that this was acceptable, and was informed that yes it is. He then deliberately refused to give me the statements because my girlfriends signature was 'too small' on the letter. This deliberate refusal to serve a paying client is the worst customer service I have EVER received. As a bank you should be ashamed that people like that work for you.