Sweet and Sour yet can be more efficient

App**** for motor vehicle finance this week. It started out bad with trying to contact a consultant that could actually assist. Being transferred around like a cigarette without being helped. From 08:00am the morning until around 16:00pm the afternoon I had struggled, spending airtime and frustrating hour after hour to get some assistance. Between the dealership and the bank, they eventually came up with the issue and resolution... eventually. Then I had to spend more time explaining to the bank that I am applying in my personal capacity and not a company, where they kept asking for CIPC documents. SO it wasn't the best start to the application and infuriating. However, Simone from the complaints department and Mpho turned the deal around and were a big help, otherwise this review would have been much different. I ended up getting a rate I can work with... don't agree with the rate as I don't believe the rate equals my risk rating, but it was a better rate and service than with MFC at least.