Swallowed card at a branch!

I was very disappointed in the service I got at this branch.<br> So what happened was I went to the ATM outside the branch to withdraw money. I insert my card into the ATM entered my pin and the ATM just started for the insert card screen. I went into the bank expecting because it is standard banks fault they should help me right away to get a new card since I did wait outside for service that I did not get. But all that was said to me is I should stand in line while their was a lady also complaining that she was in the line for 45 min. So I requested to speak to the manager becuase I had no time to wait and that was also not possible. So I just call the call centre to stop my card.<br> I don't believe this is my fault so standard bank must solve this, if I lost the card then I would have no problem.<br> This is also not the first time I had a problem with this branch they are very bad and everyone has a bad attitude.<br> So I am stuck at this point because I have no way to access my money thanks to SBSA. You pay all this bank fees every month and then you don't even get service.