Suzzanne Lambrechts

Ok Standard Bank, my ref is ***. Your mr. J Wittecker sent me an email on the 5th of June 2020. Up until today no one has come back to me. To refresh your memory....... 19 April 2020 an amount of R17900 were ****** out of my account. 20 April 2020 I received a case number from you which is 017278 20 April 2020 I mailed an affidavit to you with all the relevant documentation 22 April 2020, 23 April 2020 and 24 April 2020, the email was resend to you ***** department. I phoned ***, ***, ***, a total of 22 times and it was more than 6 hours in total. Still no one was competent enough to help me. I have full signing authority on the account and my husband has a hearing disability, but by explaining the above, it did not stop your consultant to inform me that I am not the account holder, it is not his money, not his problem and he can't help it if I am stupid enough to marry a deaf person. I am so disgusted in your human relations that it is not even funny. Then all of a sudden we hear that the monies was paid into a luno account. I DO NOT HAVE A LUNO ACCOUNT!!!!! If you have so much information, why not get the damn money from the person in who's name the account is and give it back to me.

Standard bank, why when asked a question, I do not receive an answer. Is it because your conscience bothers you so much or what is the actual truth???

According to you we were accordingly informed on the 21st of May by your ***** department. No phone call from you register on my phone's records nor an email in my inbox. Who stole that message????!!!!!

Seeing that, according to your records, we were informed accordingly, please answer the following. 1. Who authorized the funds to be transferred. 2. Why did you phone to say it is transferred to luno, but you can't stop the transaction and on the statement it shows the money went through on the 20th of April 2020, were it happened on the 19 th of April. This is a huge discrepancy as far as I'm concern. Your records are **********. 3. How could you so quickly know where the money has gone to, but you cannot stop the transaction??? It leaves the question "do you want to get rich out of my money and then in another few months time, tells me that you allocated the funds and it will be transferred back into my account?" 4. Why would someone on the "outside" as you so conveniently state, have the following details..... both the cellphone numbers, both our ID numbers, both our email addresses, our residential and postal address, the account number, both the card numbers and the account and card numbers linked to that account and the telephone numbers and website were legit standard bank that we were contacted from. 5. You are supposed to be insured for cases like this. Why not claim my money back, or is it a case of you know it is an inside job and you know who benefit from this "part time hobby"?

Please see to it that I get my money back, because I am willing to take this incident further.

Kind regards Suzzannè Lambrechts