Suspension of Bank Account

<p>Experience is poor. Suspended my bank account on 14 November 2016 due to overdraft without notifying me. My bank account was in overdraft as I was unemployed for 2 months. Even though I had monies paid into my bank account on the 25 October 2016. When I noticed that I could not access my account I went to Nelspruit Riverside Mall Branch on 15 November 2016 who gave me the contact details for the credit control. The gentlemen at the Nelspruit Riverside Mall branch informed me that my account was blocked by the Head office credit department due to a negative balance but it shouldn't have been blocked by the Credit department as there was a salary paid into my bank account on the 25th of October 2016. He informed me that when any monies are paid into my bank account, I must return to the branch and he will phone the credit control to reactivate my account. On 16 November 2016 SARS paid monies into my account for my tax year. I went to the Nelspruit Riverside Mall branch. The same gentlemen assisted me and phoned their Credit Control. They informed him that due to the fact that SARS paid monies into my bank account they can ony activate my account again in 7 days time. I contacted the Credit control and demanded that my account gets reinstated as they just closed my account without talking to me. If they talked to me I would have informed them that there will be funds paid into my account by the 16th of November 2016 and not to close my account. They refused and said that it will only be reactivated in 7 days. I then immediately registered a complaint with their complaints deparment. They said they will investigate and come back to me. Up to now, 17 November 2016 at 20:45 I did not receive any feedback from them and my account are still deactivated. They gave me a reference number of ********** 518. After I laid the complaint I received an sms stating that my complaint was received and they have till 22 November to resolve it, which means that I will not have access to my monies for this period.</p>