MP
Marion P

1 reviews | Active since Jun 2020

25 Sept 2024, 17:53

Suspended bank acc

My standard bank account got suspended today.I needed the money that someone paid me to bake for them.Last time they also blocked my account when I bought at a shop and used my card.Their only excuse is that they trying to prevent *****.I needed that money today but don't have access to my own money because they are investigating the account.I am so upset as my hands are tied and the people in the bank can't help either.I don't know what to do anymore.They did not phone me or do anything to correct it.Very poor serviceif a bank can jusy decide to block your account whenever they want to without even informing me.Very poor service and I am very disappointed.

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Replies (6)
Standard Bank
Standard Bank's reply25 Sept 2024, 17:55
Official
Hi Marion

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
MP
Marion P's update25 Sept 2024, 18:27
Reviewer Update
Well I will have to see as I've lost all trust in this bank.Am I not allowed to have money in my bank account?I am so very upset and do not wan't to bank at them anymore.
Standard Bank
Standard Bank's reply25 Sept 2024, 22:23
Official
Dear Marion

Our team will investigate and we will get back to you.

Thank you 

Kindest regards, Standard Bank Hello Peter Team*** 




MP
Marion P's update26 Sept 2024, 00:36
Reviewer Update
Well thank you for trying to help and reaching out to me.I am under severe stress at the moment and am close to having a breakdown as those are money from random clients and I am trying to earn money and provid for my family through baking.I do mot have a fixed salary.There are days I earn a little bit it all goes on spending on ingredients. I hardly have enough to put away for my family.I do not have a registered business yet.I just got the business account because I might think I will need it in the future but now I'm considering a new bank and also convince my daughter to go to a new bank.They humiliated me by asking client personal questions and have no right to invade my privacy.They cannot just access my clients lives and their information neither can they interfere in my account.
MP
Marion P's update26 Sept 2024, 00:40
Reviewer Update
I also think it would be necessary for me to take further steps as this cause me a lot of emotional stress and it's affecting my lifestyle and personal life at the moment. The bank never informed me of any of this.I had to find out only after I tried to withdraw money.It is very unprofessional and suspicious to me.
Standard Bank
Standard Bank's reply26 Sept 2024, 07:11
Official
Good Morning Marion

We have flagged this matter with our team.

We will be in touch with further feedback.

Kindest regards, Standard Bank Hello Peter Team***