WS
Wandisile S
1 reviews | Active since Nov 2022
10 Nov 2022, 02:19
Suspended account with no explanation
My account has been suspended from 14 October with no explanation, when I go to the branch im told to send an email to online ***** but they never respond, I have been calling non stop and going to the branch but not getting any help. No explanation nothing and I have funds in the account I need to use. Worst experience ever.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
10 Nov 2022, 07:57Hi Wandisile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply10 Nov 2022, 07:57
Official
Hi Wandisile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
WS
Wandisile S's updateReviewer Update
10 Nov 2022, 10:59@standard bank be advised that this has affected my transactions i.e salary, debit orders and other things as I had no access to my account. If this is not resolved within 24 hours I will also escalate the matter to the bank ombudsman due to poor service
WS
Wandisile S's update10 Nov 2022, 10:59
Reviewer Update
@standard bank be advised that this has affected my transactions i.e salary, debit orders and other things as I had no access to my account. If this is not resolved within 24 hours I will also escalate the matter to the bank ombudsman due to poor service
WS
Wandisile S's updateReviewer Update
10 Nov 2022, 11:03the sad and annoying part is that the bank debited the fixed monthly fee on the suspended account but i cannot transact on that account
WS
Wandisile S's update10 Nov 2022, 11:03
Reviewer Update
the sad and annoying part is that the bank debited the fixed monthly fee on the suspended account but i cannot transact on that account
Standard Bank's replyOfficial
10 Nov 2022, 11:13Good day Wandisile
We have requested our team to look into this matter.
Our team will be in touch with further feedback.
Thank you
Kindest regards Standard Bank Hello Peter Team ***
We have requested our team to look into this matter.
Our team will be in touch with further feedback.
Thank you
Kindest regards Standard Bank Hello Peter Team ***
Standard Bank's reply10 Nov 2022, 11:13
Official
Good day Wandisile
We have requested our team to look into this matter.
Our team will be in touch with further feedback.
Thank you
Kindest regards Standard Bank Hello Peter Team ***
We have requested our team to look into this matter.
Our team will be in touch with further feedback.
Thank you
Kindest regards Standard Bank Hello Peter Team ***
WS
Wandisile S's updateReviewer Update
10 Nov 2022, 11:39There is an incoming call from *** of which when I answer the call, the call is rejected. If this is standard bank can they use an alternative number to contact me on my cell phone. I am able to accept other numbers but this one is rejecting. I also tried to call the number and it's ringing with no response
WS
Wandisile S's update10 Nov 2022, 11:39
Reviewer Update
There is an incoming call from *** of which when I answer the call, the call is rejected. If this is standard bank can they use an alternative number to contact me on my cell phone. I am able to accept other numbers but this one is rejecting. I also tried to call the number and it's ringing with no response
Standard Bank's replyOfficial
10 Nov 2022, 11:55Good day Wandisile
We sincerely apologize for the inconvenience experienced.
We have requested our team to look into this matter.
We will be in touch with further feedback.
Kindest regardsStandard Bank Hello Peter Team ***
We sincerely apologize for the inconvenience experienced.
We have requested our team to look into this matter.
We will be in touch with further feedback.
Kindest regardsStandard Bank Hello Peter Team ***
Standard Bank's reply10 Nov 2022, 11:55
Official
Good day Wandisile
We sincerely apologize for the inconvenience experienced.
We have requested our team to look into this matter.
We will be in touch with further feedback.
Kindest regardsStandard Bank Hello Peter Team ***
We sincerely apologize for the inconvenience experienced.
We have requested our team to look into this matter.
We will be in touch with further feedback.
Kindest regardsStandard Bank Hello Peter Team ***