Suspended Account

Good day. My account has been suspended due to "*****ulent Activity" I had received money from Capitec from a Friend who owed me money. Now my whole account is frozen and I'm unable to access my own money. I've been waiting for almost 2 weeks now for atleast some feedback, have even provided them with all the necessary documents to prove why I got the money. I'm now getting threats from my debit orders to suspend some of my accounts. I received my salary on the 15th and can't pay any accounts I've been phoning and no one can give me any proper feedback. I'm still waiting for feedback email as the people on the phone is saying they can't really help me. I must wait for an email.