MK
Marie K
1 reviews | Active since Aug 2023
25 Aug 2023, 11:12
SUSPENDED ACCOUNT AND NO HELP OR EMAILS TO EXPLAIN WHY
i have banked with standard for so many years , and it has been pleasant.
they recently blocked my personal; account due to them suspecting transactional *****!!!!!! nobody made contact with me or even email me to let me know why this has happened. i had to find out on my way to work when i requested a ride from Uber that my card isn't working. i have emailed transactional ***** 3 times. and nobody absolutely nobody has gotten back to me or even acknowledged my email. when i call the ***** department, everyone is clueless!!!!!! and states only transactional can help me!!!!!!! I just want my money and I WILL MOVE BANKS . . . standard bank isnt professional to their clients and their departments cant even work with each other!!!!!!!!!!!!!!! i need help. and my money!!!
DONT BANK WITH THEM
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
25 Aug 2023, 11:19Dear Marie
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 Aug 2023, 11:19
Official
Dear Marie
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
MK
Marie K's updateReviewer Update
25 Aug 2023, 11:23Everytime i call since the 23rd ive been told someone will get back to me and nobody has!!!!!!!!!!!!! i dont feel safe banking with you guys anymore i want to just move my money.
MK
Marie K's update25 Aug 2023, 11:23
Reviewer Update
Everytime i call since the 23rd ive been told someone will get back to me and nobody has!!!!!!!!!!!!! i dont feel safe banking with you guys anymore i want to just move my money.
Standard Bank's replyOfficial
25 Aug 2023, 11:27Dear Marie,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Aug 2023, 11:27
Official
Dear Marie,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
Kindest regards
Standard Bank Hello Peter Team
***
MK
Marie K's updateReviewer Update
25 Aug 2023, 11:28when will you get back to me?
MK
Marie K's update25 Aug 2023, 11:28
Reviewer Update
when will you get back to me?
Standard Bank's replyOfficial
25 Aug 2023, 11:32Hello Marie
In order for our team to escalate this matter to our respective team we will need to gather more information on this matter.
In order for our team to escalate this matter to our respective team we will need to gather more information on this matter.
Please be on the look out for a call from our team by end of business.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 Aug 2023, 11:32
Official
Hello Marie
In order for our team to escalate this matter to our respective team we will need to gather more information on this matter.
In order for our team to escalate this matter to our respective team we will need to gather more information on this matter.
Please be on the look out for a call from our team by end of business.
Kindest regards,
Standard Bank Hello Peter Team
MK
Marie K's updateReviewer Update
25 Aug 2023, 11:38i need this sorted urgently as i have debit orders that need to go off. we honestly cant be begging for a better service. the standard isnt really a high standard with standard bank.
MK
Marie K's update25 Aug 2023, 11:38
Reviewer Update
i need this sorted urgently as i have debit orders that need to go off. we honestly cant be begging for a better service. the standard isnt really a high standard with standard bank.
MK
Marie K's updateReviewer Update
25 Aug 2023, 11:39ive been told an escalation has been made 3 days!!! in the 3 days i have called.
i dont understand what other type of escalation is required!!! i need to be assisted urgently please.
i dont understand what other type of escalation is required!!! i need to be assisted urgently please.
MK
Marie K's update25 Aug 2023, 11:39
Reviewer Update
ive been told an escalation has been made 3 days!!! in the 3 days i have called.
i dont understand what other type of escalation is required!!! i need to be assisted urgently please.
i dont understand what other type of escalation is required!!! i need to be assisted urgently please.
Standard Bank's replyOfficial
25 Aug 2023, 11:44Hello Marie
We appreciate you making us aware of this.
We want to make sure that your issue is investigated and resolved.
Please be on the look out for a call from our team.
We appreciate you making us aware of this.
We want to make sure that your issue is investigated and resolved.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 Aug 2023, 11:44
Official
Hello Marie
We appreciate you making us aware of this.
We want to make sure that your issue is investigated and resolved.
Please be on the look out for a call from our team.
We appreciate you making us aware of this.
We want to make sure that your issue is investigated and resolved.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
MK
Marie K's updateReviewer Update
25 Aug 2023, 11:53alright lets see
MK
Marie K's update25 Aug 2023, 11:53
Reviewer Update
alright lets see
Standard Bank's replyOfficial
25 Aug 2023, 11:57Hello Marie
Thank you, our team will be in touch.
Kind Regards
Standard Bank Hello Peter Team
Thank you, our team will be in touch.
Kind Regards
Standard Bank Hello Peter Team
Standard Bank's reply25 Aug 2023, 11:57
Official
Hello Marie
Thank you, our team will be in touch.
Kind Regards
Standard Bank Hello Peter Team
Thank you, our team will be in touch.
Kind Regards
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
25 Aug 2023, 15:28Good day Marie
Thank you for taking our call, we have requested an update from our social media team.
Kindly allow the team to get back to you on this matter. We have also requested the investigators to make contact and provide a detailed report on the block placed on your account.
We truly apologize for the delay in getting this matter resolved.
Thank you for taking our call, we have requested an update from our social media team.
Kindly allow the team to get back to you on this matter. We have also requested the investigators to make contact and provide a detailed report on the block placed on your account.
We truly apologize for the delay in getting this matter resolved.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 Aug 2023, 15:28
Official
Good day Marie
Thank you for taking our call, we have requested an update from our social media team.
Kindly allow the team to get back to you on this matter. We have also requested the investigators to make contact and provide a detailed report on the block placed on your account.
We truly apologize for the delay in getting this matter resolved.
Thank you for taking our call, we have requested an update from our social media team.
Kindly allow the team to get back to you on this matter. We have also requested the investigators to make contact and provide a detailed report on the block placed on your account.
We truly apologize for the delay in getting this matter resolved.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
28 Aug 2023, 10:15Good day Marie
Thank you for taking our call.
We would like to thank you for giving us the opportunity to assist in resolving your matter. We are glad we could assist.
Should you need any further assistance, we’re always here to help.
Thank you for taking our call.
We would like to thank you for giving us the opportunity to assist in resolving your matter. We are glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Aug 2023, 10:15
Official
Good day Marie
Thank you for taking our call.
We would like to thank you for giving us the opportunity to assist in resolving your matter. We are glad we could assist.
Should you need any further assistance, we’re always here to help.
Thank you for taking our call.
We would like to thank you for giving us the opportunity to assist in resolving your matter. We are glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team