Suspended account

Good day. I decided to move my personal banking over to Std Bank. I opened an account and some money were paid to me via eft. Just after receiving the payment confirmation I wanted to purchase airtime from the app, just to find out that it's not working. Went to the atm and was informed that my account is suspended. Went to the branch and was told that std bank suspended my account due to suspicious *****. I contacted the person who paid the money and asked him to find out why. He called his branch and was informed that from his side there are no problems I returned to my branch and it's one week later and my account is still suspended. Very very poor