1 reviews | Active since Dec 2017
Suspended account
Standard Bank decided today to suspend my 18 year old daughters account. She is in durban, I am in jhb. She'd used her last money to catch an uber. She now has no funds, airtime or means to get around. She was in the bank last week to query opening a student account as she is now 18 and her current savingo account is for school children. The STND bank employee said they would hold on until she opened her student account. That can be the only reason for the suspension in my mind. So after agreeing to hold open the account, it's now suspended and my 18 years old daughter is stranded in a city 600 km away from me with no access to funds. I'm sorry but that to me is disgusting.
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Dear Dianne Blom
Thank you once again for your posting.
This matter has been sorted out with your daughter.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Dianne Blom
Thank you once again for your posting.
This matter has been sorted out with your daughter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***